Yes — BLCK Gym has a formal escalation process in place to ensure that unresolved issues are addressed promptly and fairly.
🔹 How It Works
1️⃣ First Response – Your issue is handled by our frontline support team.
2️⃣ Escalation Request – If the problem isn’t resolved, you can request escalation by replying to your ticket or emailing us at 📧 support@blckgym.ie.
3️⃣ Supervisor Review – A senior staff member or manager will review the case in detail.
4️⃣ Resolution Timeline – Escalated cases are prioritized, and you’ll typically receive a response within 72hrs