Yes, BLCK Gym has a clear escalation process to make sure any unresolved issues are handled quickly, fairly, and with the right level of attention.
How the escalation process works
1. Initial Support
Your query is first handled by our frontline support team, who will work to resolve the issue as quickly as possible.
2. Requesting Escalation
If you feel your issue hasn’t been resolved, you can request an escalation by:
- Replying directly to your existing support ticket, or
-
Emailing us at support@blckgym.ie
3. Manager Review
Your case will be reviewed by a senior team member or manager to ensure a thorough and fair assessment.
4. Priority Handling
Escalated cases are prioritised, and you can expect a response within 72 hours.
Our commitment to you
We take all feedback and concerns seriously. Escalations are an opportunity for us to review, improve, and ensure you’re getting the best possible experience at BLCK Gym.