If your issue hasn’t been fully resolved through our normal support process, you can request a review and we’ll escalate it to a senior team member.
Steps to escalate your issue
1. Reply to your existing ticket
Always respond within your current support ticket so all details stay in one place.
2. Request a review
Let us know you’d like your issue reviewed by a supervisor or manager.
Include any new details or explain the impact the issue is having.
3. Senior review
Your case will be reviewed by a senior team member or manager, who will assess everything and determine the best resolution.
4. Priority response
Escalated cases are prioritised, and you can expect a response within 72 hours (Monday–Thursday).
Need to contact us directly?
If you don’t have an open ticket, email support@blckgym.ie and include any relevant details so we can assist you quickly.
Our commitment
We aim to resolve issues as quickly as possible, but if something hasn’t gone right, escalation ensures your concern gets the attention it deserves.