If your issue hasn’t been fully resolved after following the normal support process, you can escalate it by following these steps:
1️⃣ Reply to Your Ticket
Always reply to the existing support ticket.
This ensures all communication and context stays in one place.
2️⃣ Request Escalation
Clearly state that you’d like to escalate the issue.
Add any new details, updates, or impact the issue is causing.
3️⃣ Senior Review
Escalated tickets are forwarded to a senior staff member or manager.
They’ll review the situation and provide a clear resolution plan.
4️⃣ Priority Response
Escalations are prioritized.
You should receive a response within 72hrs , Mon-Thur
📧 Escalation Contact: support@blckgym.ie