If you feel your issue hasn’t been resolved or needs additional attention, you can request to have it escalated to a supervisor or manager.
How to Do It
1️⃣ Reply to your open support ticket and state that you’d like your case reviewed by a supervisor.
2️⃣ If you’re contacting us directly, send your request to:
📧 support@blckgym.ie
Please include your ticket number (if you have one) so we can pick it up quickly.
What Happens Next
Your request will be routed to a senior staff member.
They will review your case in detail.
You can expect a response within 72hrs from ,Monday-Thursday