If your issue hasn’t been resolved, you can request a review and we’ll escalate it to a senior team member.
Steps to escalate your issue
1. Reply to your existing ticket
Respond within your current support ticket so all information stays in one place.
2. Request a review
Let us know you’d like your issue reviewed by a supervisor or manager.
Include any new details or updates.
3. Senior review
Your case will be reviewed by a senior team member, who will assess the situation and determine the best resolution.
4. Priority response
Escalated cases are prioritised, with a response within 72 hours (Monday–Thursday).
Contact us directly
If you don’t have an open ticket, email support@blckgym.ie and include relevant details.