If your issue hasn’t been resolved and you need to escalate it, here’s what to do:
1️⃣ First Contact
Start by replying to your existing support ticket.
This ensures our team has the full context of your issue.
2️⃣ Escalation Request
Clearly state in your message that you’d like to escalate the issue.
Provide any new details or updates since your last contact.
3️⃣ Next Level Support
Your ticket will be flagged for a senior staff member or manager.
They’ll review your case and respond with a resolution plan.
4️⃣ Response Time
Escalated issues are treated with priority.
You can expect a follow-up within 72hrs , Mon-Thur
📧 Email for Escalation: support@blckgym.ie