Yes — BLCK has a follow-up process in place to make sure concerns don’t get left unresolved.
✅ Step 1: Resolution
When a member raises an issue, our team provides a solution or action plan as quickly as possible.
🔎 Step 2: Follow-Up
Once the issue is addressed, we check back in with the member — usually by email — to confirm everything has been resolved to their satisfaction.
📩 Ongoing Support
If the problem continues or needs more attention, members can reply directly to our support email (support@blckgym.ie), and we’ll re-open the case until it’s fully sorted.