At BLCK, we treat negative feedback as an opportunity to get better. Every piece of feedback is reviewed by management and logged so patterns can be tracked.
🔎 Step 1: Review
All feedback is assessed to understand the root cause — whether it’s service, equipment, or facilities.
✅ Step 2: Action
If an issue requires a fix (like equipment repairs or process changes), we act quickly. For service-related feedback, staff receive additional training or guidance.
📊 Step 3: Monitor
We monitor recurring themes and track improvements to make sure changes are effective.
🔄 Step 4: Close the Loop
Whenever possible, we follow up with the member who raised the concern to confirm their issue was resolved.
📩 Have feedback? Reach us anytime at support@blckgym.ie.