At BLCK, we take all feedback — especially negative feedback — seriously. It helps us identify where improvements are needed and ensures members feel valued.
👂 Step 1: Acknowledge
We listen carefully and thank the member for sharing their concerns.
A prompt acknowledgment is sent so members know we’re on it.
🔎 Step 2: Review & Investigate
The issue is reviewed by the relevant team (operations, staff, or management).
We look into the situation, whether it’s related to facilities, service, or communication.
💬 Step 3: Respond & Resolve
We reply politely and professionally with a clear explanation or solution.
If needed, we continue the conversation privately via 📧 support@blckgym.ie to protect confidentiality.