Providing clear details helps us understand your issue quickly and get it resolved as efficiently as possible
What to include
When contacting support, try to include:
-
What happened
A clear description of the issue or question -
When it happened
Date and time (as accurately as possible) -
Where it happened (if relevant)
Area of the gym (e.g. gym floor, locker room, class) -
Who was involved (if relevant)
Any staff or members connected to the issue -
Any supporting evidence (if available)
Screenshots, photos, or documents -
Your contact details
Email or phone number so we can follow up
🔎 Why It’s Helpful
The more detail you provide, the faster we can understand the issue, address it, and keep you updated.
Contact us at support@blckgym.ie