Most account-related issues are resolved as quickly as possible, depending on the type of request.
Typical Resolution Times
- 🔑 Login or password issues
Usually resolved within minutes once reset steps are completed - 💳 Billing or payment issues
Typically resolved within 3–5 business days after we receive your details - 📱 App or access issues
Often resolved the same day or within 1 business day
📌 What Helps Speed Things Up
To help us resolve your issue faster, please include:
- Your full name and account email
- A clear description of the issue
- Any screenshots or error messages (if applicable)
📩 Need Help?
Email support@blckgym.ie and our team will take a look as soon as possible.
Most members receive a response within 3–5 business days, often sooner.