Yes, we’ve put together a simple guide to help you resolve common account issues before contacting support.
Common Fixes
- 🔑 Login problems
Reset your password from the login page - 📧 Forgot username or email
Check your welcome email or try resetting via the app - 💳 Payment or billing issues
- Make sure your card or bank details are up to date in your account
- Check for expired cards or failed payments
- If the issue continues (e.g. incorrect charge or plan change), contact support
- 📱 App not loading or working properly
Try updating the app or reinstalling it
📌 Still Need Help?
If you’ve tried the steps above and still have trouble, our team is here to help.
Email support@blckgym.ie with:
- Your name
- A brief description of the issue
- Any screenshots (if applicable)
We’ll take it from there.