If your membership card or account doesn’t scan at the door or front desk, here’s what to do:
✅ Quick Steps
Retry once
Hold the card steady and try again — sometimes it’s just a quick scan error.
Check your account status
Make sure your membership is active and payments are up to date. Suspended, frozen, or expired accounts won’t check in.
Ask at the front desk
Staff can confirm your membership status and help on the spot.
Contact us if needed
If the issue isn’t resolved at the gym, email support@blckgym.ie and we’ll sort it out.