Yes — BLCK Gym has a simple process in place to handle billing disputes fairly and quickly.
🔎 Step 1: Review Your Charges
Before contacting us, double-check if the charge may be linked to:
Your membership renewal or upgrade
Personal training sessions
Day passes or guest entries
📧 Step 2: Contact Us
Email: support@blckgym.ie
Include details like:The date and amount in question
The type of charge you believe is incorrect
Any supporting info (e.g., bank statement reference)
⚖️ Step 3: Resolution
Our billing team will investigate within 3–5 business days.
If the charge is incorrect, we’ll refund or adjust your account.
If it’s valid, we’ll provide a clear explanation.