Yes — a few common issues can cause your membership not to scan or be recognized at the gym:
🔑 Common Reasons
💳 Payment Issues
Your most recent payment didn’t go through. This can place the membership on hold until resolved.
🕒 Expired, Frozen, or Suspended Membership
If your membership is past its end date, frozen at your request, or temporarily suspended, it won’t check in.
📇 Wrong or Outdated Account Details
Errors in your profile (like name mismatch, card ID not linked properly, or outdated info).
🛑 Card/Account Scan Errors
Sometimes the scanner just doesn’t pick it up — retry once, and if it fails, ask staff for help.