What actions are taken once a report is filed?

Once a report is submitted, here’s what happens next —no delays.


1. We acknowledge it

You’ll get a response from our team confirming we’ve received your report.

2. We review it

We look into the details — who was involved, what happened, when and where.

3. We take action

This could include:

  • Speaking with involved parties

  • Issuing warnings or suspensions

  • In serious cases, terminating memberships

We’ll always prioritise safety and fairness.


 

Was this article helpful?
0 out of 0 found this helpful

More Resources

  • Support Channels

    Support is available via Email and Ticket submissions only at this time

  • Our customer service hours:

    10:00am - 5:00pm Monday to Friday

  • Follow our Socials

    Get the latest news and updates first