If something doesn’t feel right — whether it’s squeaky, stuck, or fully out of order — please let us know so we can fix it as quickly as possible.
How to report it:
- Tell a staff member in person
This is the fastest way to get it looked at right away. - Submit a ticket through our QR code in reception
If you prefer, you can report it through our online system.
🧾 What to include:
- What the equipment is (machine name or type + where it is in the gym)
- What the issue is (e.g. screen not working, resistance stuck, unusual noise)
- Optional: a quick photo or video can really help us diagnose it faster
We appreciate you flagging anything like this — it helps us keep the gym safe, fully operational, and running smoothly for everyone 👍